Your privacy is our priority. This document clearly explains how kiss19 collects, uses, stores and protects your personal data in accordance with the Malaysia Personal Data Protection Act 2010.
Kiss19 collects your personal data solely for legitimate and necessary purposes to enable you to fully enjoy the platform's services. We only collect information that is strictly required — no excessive or purposeless data collection.
The categories of data we collect include:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC & account verification |
| Contact Information | Email address, phone number | Communications & notifications |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system, device | Security & fraud prevention |
| Usage Data | Gaming history, betting patterns, session duration | Service improvement & responsible gaming |
| Verification Documents | Identity card copy, utility bill, bank statement | AML & KYC Compliance |
Your data is collected through three main channels: directly from you during registration and platform use; automatically through tracking technologies such as cookies and system logs; and from trusted third parties such as identity verification providers and licensed payment gateways.
Kiss19 uses your personal data on the principle of limited use — data is only used for the purposes stated at the time of collection or purposes directly related to them. We do not sell your data to any third party for marketing purposes.
We apply different legal bases for processing data depending on its purpose — whether by contract (to fulfil our service agreement), legal obligation (for regulatory compliance), legitimate interest (for platform security), or your consent (for optional marketing communications).
Kiss19 upholds a strict confidentiality policy. We do not disclose, sell, or rent your personal data to third parties except in the limited circumstances outlined below. Every data disclosure is governed by a legally binding data protection agreement.
Situations where your data may be shared:
All third parties that receive your data are required to comply with data protection standards equal to or stricter than those we practise. They are prohibited from using your data for any purpose outside the scope of the service agreement established with kiss19.
The security of your personal data is a responsibility we take extremely seriously. kiss19 continuously invests in the latest security infrastructure to ensure your information is always protected against unauthorised access, intrusion, or data breaches.
The security measures we practice include:
Regarding data retention, we keep your personal information for as long as your account is active or as necessary to provide our services. After account closure, certain data may be retained for a period prescribed by Malaysian law — typically seven years for financial records — before being securely deleted.
Kiss19 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain login session security, and understand how you use the platform.
Types of cookies we use:
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your login experience. We recommend consulting your browser's documentation for specific cookie management guidance.
Under Malaysia's Personal Data Protection Act 2010, you as a data subject have legally protected rights regarding your personal data held by kiss19. We are committed to helping you exercise these rights without any charge or unnecessary complexity.
You have the right to request and receive a copy of the personal data we hold about you at any time.
If your data is inaccurate or out of date, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You may request your data in a structured, machine-readable format for transfer to another service provider.
In certain circumstances, you have the right to request that we temporarily restrict how we process your personal data.
To exercise any of the above rights, contact our Data Protection team via Live Chat or the platform's official email. We will respond to your request within 21 business days in accordance with applicable legal requirements.
The kiss19 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store or process personal data of children under the age of 18 under any circumstances.
If we discover that personal data of a child has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the account in question. Parents or guardians who find that their child has registered an account on this platform are encouraged to contact us immediately.
Kiss19 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Any material changes will be communicated to you via in-platform notifications or your registered email at least 14 days before the changes take effect.
Your continued use of the kiss19 platform after the effective date of any policy change is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed on how we protect your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
If you are not satisfied with how we have handled your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the relevant regulatory body under the Personal Data Protection Act 2010.
We invest in best-in-class technology and rigorous data governance practices to ensure your privacy is always maintained.
All data transmitted between your device and kiss19 servers is protected with 256-bit SSL encryption — the same standard used by banking institutions and government agencies.
Our rigorous KYC process protects you from identity fraud. Verification is carried out securely through internationally recognised OCR technology and automated document verification.
Sensitive member data is stored in fully segregated databases with multi-layered access controls. No employee can access your data without tiered authorisation.
Independent cybersecurity firms conduct comprehensive audits of our systems on a regular basis to identify and remediate any vulnerabilities before they can be exploited.
We set clear and transparent data retention periods. Data that is no longer required will be automatically deleted using secure, non-recoverable deletion methods.
Kiss19 operates in full compliance with Malaysia's Personal Data Protection Act 2010 and applicable AML/KYC regulations, ensuring your legal rights are always protected.
Register your kiss19 account today and enjoy an online gaming platform that is not only entertaining, but also prioritises the security and privacy of your data at all times. Over 500,000 active members have trusted kiss19 since we first launched.